Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Flash Report February 23, 2022 The Russian Invasion of Ukraine: Its Potential Implications and Impact On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognised the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day. The… Whitepaper March 4, 2022 Private Equity-Owned Companies Perspectives on Top Risks for 2021 and 2031 Private equity-owned companies weigh impact of pandemic risks, economic conditions, labor issues and more on growth plans When it comes to issues with that are threatening growth plans in 2022 and beyond, government policies designed to curb COVID-19, operational resilience, succession challenges, labor costs and inflation are identified as the top risk issues that companies owned by private… Whitepaper March 1, 2022 CFO Exchange - February 16 Chief financial officers (CFOs) of high-growth software companies meet virtually in a small-group setting using Chatham House rules to exchange learnings and discuss business challenges and industry trends. Participants in this exclusive CFO peer group develop the agenda through a series of pre-interviews. Protiviti is proud to support and host members of this community. The agenda topics… Newsletter February 16, 2022 The Top Risks for the Next Decade: A Global Perspective Our global survey of C-level executives and directors regarding their views on macroeconomic, strategic and operational risks highlights a disruptive risk landscape over the next decade through 2031. In the attached pdf, we rank the highest-rated risk themes in order of priority to provide a context for understanding the most critical uncertainties companies face looking forward over… Whitepaper June 10, 2022 Finding Equilibrium in an Era of Heightened Regulation Big Tech’s “big” problem How big is Big Tech? There is little doubt that the big five technology companies (i.e., Apple, Microsoft, Google, Amazon and Facebook) are operating in a completely different stratosphere. As one recent New York Times blog described it, “America’s tech titans have formed a separate universe in which they are the sun, and everyone else — billions of humans, other… Podcast February 21, 2021 Podcast - ESG and Financial Reporting Trends In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics. Whitepaper April 29, 2022 A crisis upon a crisis: Human trafficking of Ukrainian refugees The Ukrainian refugee crisis More than 5 million refugees – greater than 10% of the country’s population – have fled from Ukraine in the two months since the Russian invasion, about 90% are women and children. The number of refugees already rank the Ukrainian refugee crisis among the top five refugee crises in recent times, and there is no indication that the migration is ending. The… Podcast March 2, 2021 Podcast | Risky Women - The Transformation Journey Welcome to episode one of our Risky Women Transformation series where Lucy Pearman talks change, innovation and what’s next in the world of governance, risk, and compliance. Listen to the episode on the Risky Women website here. Want To Learn More? Risky Women website Risk Transformation services Load More
