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  • Whitepaper

    July 19, 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
  • Whitepaper

    January 31, 2024
    KYC took on added significance in the sanctions world in 2023. No, not Know Your Customer, though that certainly remains important. Know Your Cargo became a new mantra for sanctions practitioners and there is every indication it will continue to be heard throughout 2024. But growing geopolitical tensions and national security concerns mean that trade-related sanctions will not be the only area of…
  • Podcast

    May 24, 2021
    In this episode of our Transformation Series on Risky Women Radio, Protiviti talks with Diane Minunni Callan, Head of Compliance – Enterprise Corporate Office, Regulatory Change & Academy of TD Bank about their ongoing development and enhancement of compliance programmes and regulatory change management processes - from ESG to AI.
  • Whitepaper

    June 21, 2021
    In as much as COVID-19 has dramatically changed the lives of people, organisations, technologies, processes and workflow for just about every industry, it has been a tremendous boon to criminal enterprises. The disruptions from the unfolding global health emergency have created an unprecedented opportunity for fraudsters to carry out often-sophisticated, technology-enabled illicit schemes…
  • Whitepaper

    October 26, 2020
    COVID Shockwaves and Aftereffects In this issue of the Credit Pulse, we provide a U.S. bank supervisory update, spotlight commercial real estate (CRE) risks and shifting consumer payment priorities, and offer suggested actions related to credit risk modeling that financial institution leaders can take. As COVID-19’s shockwaves continue, credit portfolio managers are finding that an advanced…
  • Blogs

    June 30, 2023
    On 7 June 2023, the Payment Systems Regulator (PSR) issued a policy statement ‘Fighting authorised push payment fraud: a new reimbursement requirement’ in response to the September 2022 consultation which outlined the PSR’s recommendations for tackling increased authorised push payment (APP) fraud. The recent statement outlines the incoming requirements for Payment Service Providers (PSPs) within…
  • Blogs

    June 22, 2023
    In an increasingly complex business landscape, organisations confront mounting challenges linked to their operating models and cost management. These pressures are prompting a discernible shift in focus towards streamlining and simplifying controls to cut costs, boost responsiveness and enhance the control environment. Central to this evolution is recognising that a well-structured control…
  • Video

    June 23, 2023
    A new and dramatic approach to regulating big technology firms is coming into force across the European Union. The Digital Services Act (DSA), which the European Council signed into law on September 15, 2022, aims to protect the digital space against the spread of illegal content, particularly on social networks, content sharing platforms and e-commerce sites. The countdown has begun for…
  • Survey

    February 14, 2023
    We received numerous questions during our January webinar on Executive Perspectives on Top Risks for 2023 & 2032. While we responded to some during the webinar, we were unable to cover all of them. We have selected a number of the unanswered questions that we believe to be of general interest and have included responses to each below. In some cases, we grouped multiple questions of a similar…
  • Whitepaper

    August 11, 2023
    The International Organisation for Standardisation’s (ISO) new global messaging standard, ISO 20022, is set to be adopted by payment processing organisations globally by 2025.
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